Problems that makes further travel impossible
In such a case, try and stop the vehicle in the safest possible conditions, turn on all 4 signal lights, shut down the engine, activate the hand brake. After stopping the vehicle, be careful in leaving the vehicle, put on the reflective vest and put the signal triangle on the proper distance from the vehicle (look at the section „Safety driving tips “). In case of a vehicle malfunction during poor visibility conditions leave the lights on. Before contacting the technical support, prepare the following information, registration number of the vehicle, exact location of the brake down (address, highway kilometres, or GPS coordinates) and information on the nature of malfunction, If the repair of the vehicle cannot be completed in 24 hours we will provide you with a replacement vehicle or an alternative way of continuing your trip.
Note: The client must wait for the agreed upon road assistance and will be informed of their arrival and any other necessary information in the shortest possible time by the technical support.
Note: The procedure above is valid for both the Republic of Croatia and foreign countries.
Technical inquires / other
- Theft of documents and/or registration labels
- What to do in case of car key loss?
- Problem with unlocking a rented vehicle
- Problem with locking a rented vehicle
- What if I can not start the engine?
- Problem with mechanical or electrical hand brake
- What is Auto Hold?
- Using of fuel type in a rented vehicle
- What do I do if I used the wrong fuel type?
- What to do if I run out of fuel?
- Resetting the indicator of improper tire pressure
- How can I contact the technical support?
- Mandatory equipment in the rented vehicle
- Problems that makes further travel impossible
- Malfunction is caused by a damaged wheel/tire
- Recommended fluid level in the rented vehicle
- What if the outer lighting on the car is faulty?
- Rented vehicle with a smaller malfunction (e.g. faulty radio)
- The functionality of the electrical equipment connection
- Transporting the animals in the rented vehicle
- Transportation of large and heavy items in a rented vehicle
- Events- car races and similiar events
- Use of rented vehicles on non-first-class roads
- Proper pneumatics
- Sticking foils/labels on a rented vehicle
- Technical modifications to the rented vehicle
- Smoking inside the vehicle
- Instructions for regular maintenance of a rented vehicle
- A repair or tire shop when I have rented vehicle
- Installing of the child seat and/or booster
- Safe way to transport children in rented vehicle
- Message "Enter code" on the radio
- Instructions in case of accidents, theft of vehicles or vandalism
- Damage to pneumatic and/or wheel rims
- How to insure the vehicle when parking it?
- What equipment comes with every vehicle?