Support zone

Vehicle drop off

Can I return the vehicle outside of working hours to the “Key Box”?

If you are returning the vehicle outside of the regular working hours of the office and leaving the etui with the documents and the keys in the “Key Box” specified for such a purpose, be certain to leave the vehicle in the agreed drop of location, make sure it is secure and lock it. Also, be certain to check the car security information in the Technical inquires section.

After you drop off the vehicle make certain you photograph it from all sides, note the exact mileage and fuel level and send us the complete documentation via email.

If after check up by a RIDECAR employee, additional damages are discovered, we will inform you of the costs incurred via email, as well as back them up with photos and necessary documentation.

In addition to the “Key Box” service, the arrival of a RIDECAR employee can be arranged in advance, this will be charged by our current price list.

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