Support zone

Vehicle drop off

Deposit unblocked (fund reservation)

The time for the return of the deposit to your account can last from 15 days to 4 weeks and it depends on your credit card and bank. RIDECAR rent a car does not have access to the authorized funds and cannot use them without your approval.

NEXT: Reviews and opinions on the service received

Vehicle drop off / other

Can I return the vehicle outside of working hours to the “Key Box”?
How do I get my funds returned in case of an accident?
Credit card debit upon lease vehicle
Deposit unblocked (fund reservation)
Reviews and opinions on the service received

Before rent

Can I pick a specific car model?
Which credit cards do you accept?
Taking a vehicle at a different location other than a office
Credit card
Using the credit card of another person

Reservations

User account
Types of cover packages
Changing the reservation before the vehicle pick up
Problem with reservation process after has been completed
Cancelation reservation without a cancelation fee

Vehicle pick-up

How can payment be made for the rent?
Can fuel be paid in advance and what is the price of this service?
Picking up the vehicles in locations other than your offices?
Do I pick up the vehicle with a full tank?
Can I leave a cash deposit?

During rental

All options about returning the vehicle
How do I prolong the rental period?
Option "additional driver" on rental contract
How can I add additional cover packages?
Returning the vehicle to another office

Technical inquires

What to do in case of car key loss?
Problem with unlocking a rented vehicle
Theft of documents and/or registration labels
What if I can not start the engine?
Problem with locking a rented vehicle

Miscellaneous

Consumer complaints

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Support zone

Vehicle drop off

Deposit unblocked (fund reservation)

Vehicle drop off / other

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